FAQ

1. Nivea Oil kya hai?
Nivea Oil ek trusted brand hai jo natural aur premium-quality oils provide karta hai jo hair, skin aur wellness needs ke liye banaye gaye hain.

2. Kya aap Pakistan bhar mein delivery karte hain?
Ji haan, hum Pakistan bhar mein delivery provide karte hain.

3. Delivery kitne din mein hoti hai?

• Major Cities: 2 se 4 working days

• Other Areas: 3 se 6 working days

4. Payment ka method kya hai?
Hum sirf Cash on Delivery (COD) offer karte hain. Payment parcel receive karte waqt ki jati hai.

5. Kya order track kiya ja sakta hai?
Ji haan, order ship hone ke baad aapko SMS ya WhatsApp par tracking ID bhej di jati hai.

6. Agar product pasand na aaye to kya return kar sakte hain?
Ji haan, aap order receive karne ke 7 din ke andar return request kar sakte hain. Product unused aur original packaging mein hona chahiye.

7. Refund kitne din mein milta hai?
Return receive aur inspect hone ke baad refund 2 din ke andar process kar diya jata hai.

8. Kya return shipping free hai?
Ji haan, hum free return shipping offer karte hain.

9. Kya aap restocking fee charge karte hain?
Nahi, hum koi restocking fee charge nahi karte.

10. Agar mera parcel delay ho jaye to kya karun?
Kabhi kabhi courier delays ho sakte hain. Aisi surat mein aap humse contact kar sakte hain.

11. Main aapse contact kaise kar sakta hoon?

📧 Email: info.niveaoil@gmail.com
📞 Phone Number: +92 325 8726761

12. Kya aapke products original hain?
Ji haan, hum quality aur authenticity par compromise nahi karte aur trusted products provide karte hain.